Delivery Information

Orders will be sent once paid and confirmed. Once shipped your order will be marked as “on its way” so you know it will soon be with you. We aim to process orders within 48 hours of receipt or sooner (excluding bank holidays and weekends).

Please note: Royal Mail and other courier services are no longer taking a signature at delivery in order to reduce the risk of transmission at the point of delivery. They will take a Surname as proof of delivery. A delivery card or notice will be left for you to re-arrange any missed deliveries, it is your responsibility to organise re-delivery as we are unable to help with this.

We use protective parcel fillers such as bubble wrap, polystyrene peanuts and paper which are all donated from local small businesses who are joining us in reducing waste - reduce, reuse, recycle! All of our postage boxes are either donated too or are made from recycled materials. Our gift packing and tissue paper is made from recycled materials and it's fully recyclable.

Do you live in Newcastle upon Tyne?
You can now collect your order and save on delivery costs! It's super easy...
At the checkout select the "Pick up" option from the Delivery method.
We will safely pack up your order and email you when your order is ready.
Your email will include our collection information 😀 
IMPORTANT
If your browser remembers your 'ship to' address in checkout, please select "change" and select 'Pick-up' as your delivery method.

Postage Rate - prices start from as little as £1.20 this is dependent on the size and weight of your order; charges will be calculated for you automatically at the checkout once you have entered the delivery address. 

All UK orders over £50 will qualify for free delivery (Royal Mail 2nd class signed for)

UK Delivery

Orders under £50

1-2 Greeting Cards:    £1.85 - Standard Royal Mail 2nd class 

3-5 Greeting Cards:    £3.80 - Royal Mail 2nd class signed for

1 Embroidery Kit:        £3.80 - Royal Mail 2nd class signed for
(excludes Cotton Clara Cat/Yes She Can/Mindful Mantra Deluxe Beginners Kit)

Orders up to 2kg:        £4.20 - Royal Mail 2nd class signed for

Orders over 2kg:         £8.00 - DPD or UPS courier

Upgrade UK Express Delivery
Orders up to 2kg:        £7.50 - Royal Mail 1st class signed for

Matches:                     £8.00 - DPD or UPS courier

Due to safety regulations we are required to send matches by courier, as a result a carriage charge of £8.00 applies to all orders that include matchboxes. PLEASE NOTE we can only send matches to addresses in the UK.

UPATE 27/1/2021
Deliveries outside the UK
We have paused delivery to addresses outside the UK for the foreseeable future while find the best way to negotiate new customs rules